FAQ
Do I need to know which customers can receive electronic invoices?
Section titled “Do I need to know which customers can receive electronic invoices?”No. Every invoice leaves Business Central as PEPPOL 3 / EHF. The access point checks ELMA: registered recipients get the invoice as PEPPOL 3, the rest get a PDF by email. See Delivery methods.
Do users have to send each invoice manually?
Section titled “Do users have to send each invoice manually?”No. You can post and send in one action, or just post — the job queue sends posted invoices and fetches their distribution status in the background. See Sending invoices.
What does it cost?
Section titled “What does it cost?”That depends on the service model. As a service, distribution runs through Xago’s access point and you pay a monthly fee plus a transaction fee per document. With bring-your-own-keys you use your own access point credentials and pay a monthly fee for the app only. Both require an agreement with Xago Software AS. See Access point and agreement.
Can I send invoices to private individuals?
Section titled “Can I send invoices to private individuals?”Yes. Consumer channels are available on request as part of your agreement: eFaktura, AvtaleGiro, Vipps and Digipost in Norway, E-faktura and Kivra in Sweden, and SMS invoice with a payment link and Smart Email with read confirmation in any market. See Delivery methods for how the channel is chosen per recipient.
What about customers who use EDI rather than PEPPOL?
Section titled “What about customers who use EDI rather than PEPPOL?”They are covered. The access point converts between more than 800 message formats and delivers through traditional EDI (EDIFACT and others) or the recipient’s interoperability network. Nothing changes on your side — the invoice still leaves Business Central as PEPPOL 3 / EHF.
What if a customer’s email address is wrong?
Section titled “What if a customer’s email address is wrong?”If the email address does not validate and no other digital channel is available, the access point falls back to print and post automatically, so the invoice is delivered on paper instead.
Does invoice entry change?
Section titled “Does invoice entry change?”No. Invoices are created with standard Business Central functionality; the extension handles the distribution after posting.
Which Business Central versions are supported?
Section titled “Which Business Central versions are supported?”Where do I get support?
Section titled “Where do I get support?”support@xago.no. Include your Business Central environment name, the extension version and the steps that led to the problem.