Delivery methods

Every invoice leaves Business Central the same way: as a PEPPOL 3 / EHF document sent to the access point. The access point then chooses how to reach the recipient. You do not pick a format per customer — that is the plug-and-play point of the product.

Business and public-sector recipients (B2B and B2G)

Recipient	Delivery
Registered in ELMA	PEPPOL 3, straight into their invoice reception.
Reachable through EDI or an interoperability network (VAN)	The invoice is converted to the recipient’s format — EDIFACT or another — and delivered through their EDI provider or network.
Not reachable electronically	PDF by email.
No valid email address	Print and post.

The access point converts between more than 800 message formats, so a recipient’s format requirements never reach Business Central. Public-sector recipients are covered the same way as businesses.

Consumer recipients (B2C)

Consumer channels are not part of the standard setup. They are all available on request as part of your agreement with Xago, and which ones apply depends on the market you invoice in.

Channel	Market	Delivery
eFaktura	Norway	The invoice is delivered to the recipient’s online bank for approval and payment.
AvtaleGiro	Norway	The invoice is paid by direct debit under a standing agreement with the recipient.
Vipps	Norway	The invoice is delivered to the recipient’s Vipps app.
Digipost	Norway	The invoice is delivered to the recipient’s Digipost digital mailbox.
E-faktura	Sweden	The invoice is delivered to the recipient’s online bank.
Kivra	Sweden	The invoice is delivered to the recipient’s Kivra digital mailbox.
SMS invoice	All	A text message with a payment link.
Smart Email	All	Email delivery where the invoice is confirmed as read.
Email	All	The invoice is attached as PDF.
Print and post	All	A paper invoice, as the final fallback.

TODO

Document how consumer delivery is configured in Business Central and what customer master data each channel needs (for example national ID, phone number or email address).

How the channel is chosen

The access point picks the channel per recipient, dynamically, aiming for the highest possible digital delivery rate:

1. Registry lookups before sending. Businesses are looked up in ELMA. Consumers are checked against Digipost’s recipient registry and their own channel preferences.
2. The most digital channel the recipient can receive wins.
3. Automatic fallback to print if no digital channel can be used — for example when an email address does not validate — so the invoice still reaches the recipient on paper.

TODO

Confirm how the print fallback is priced and whether it can be switched off per customer.

Validation and receipts

Before a document goes out, the access point validates its data at field level, so a malformed invoice is stopped before it reaches the recipient. Every document produces receipts and status messages along the way; these are what Distribution status brings back into Business Central.