FAQ
Why is a contract missing from the Contract List?
Section titled “Why is a contract missing from the Contract List?”When the list is opened without a customer filter it shows only contracts that have activated lines. Clear the Has Activated Contract Lines filter to see the rest.
Why are some contract lines greyed out?
Section titled “Why are some contract lines greyed out?”Lines with status Expired are shown in a subordinate style so they are easy to tell apart from active ones.
How do I cancel a line on a specific date?
Section titled “How do I cancel a line on a specific date?”Use Cancel… on the line. It opens the line’s periods so you can pick the period whose end date becomes the cancellation date. Plain Cancel applies the product’s default expiry rules, and Terminate Immediately ends the line at once.
A cancelled line is missing periods that should still be invoiced. What now?
Section titled “A cancelled line is missing periods that should still be invoiced. What now?”Choose Generate Remaining Periods on the line. It is available when the status is Cancelled.
Why does the contract ask for confirmation when I close it?
Section titled “Why does the contract ask for confirmation when I close it?”At least one line still has a blank status, meaning it has not been activated. Activate it or confirm that you want to leave it as it is.
Where do I see who changed a line’s status or quantity?
Section titled “Where do I see who changed a line’s status or quantity?”Status Log on the line shows every status change with user and time. The assist-edit button on Quantity opens the Quantity Log.
Can I stop invoicing for a while without cancelling?
Section titled “Can I stop invoicing for a while without cancelling?”Yes. Freeze Invoicing on the line opens a dialog where you select the periods to freeze.
Where do I get support?
Section titled “Where do I get support?”support@xago.no. Include your Business Central environment name, the extension version and the steps that led to the problem.