FAQ
An invoice was re-imported. Did it overwrite what I already processed?
Section titled “An invoice was re-imported. Did it overwrite what I already processed?”No. Both Import Data and the custom import overwrite existing data only when the invoice has no Processing ID.
How do I keep an invoice from being processed?
Section titled “How do I keep an invoice from being processed?”Choose Set Skipped Flag on it in the Invoice List. The invoice and all its items are ignored by future processing until you choose Remove Skipped Flag. Individual items and payments also carry a Skipped flag.
Where did the sales invoice for an Autopay invoice go?
Section titled “Where did the sales invoice for an Autopay invoice go?”Choose Show Related Data on the invoice or on one of its payments. It opens the sales documents or journal entries created from it. The action is available only once a Processing ID exists.
Why was no invoice fee added for a customer?
Section titled “Why was no invoice fee added for a customer?”Fees are switched on per client type under Unpaid Invoices in setup, and per customer with the Tenant Invoice Fee and Company Invoice Fee flags. They are also not applied to customers whose date of birth is on or before the Customer Date of Birth Threshold.
Why were several unpaid invoices combined into one?
Section titled “Why were several unpaid invoices combined into one?”Merging is switched on per client type for tenants and companies. The merge rules decide the timing (previous month or earlier only, and after the merge day), the maximum item count, and whether merging groups by accounting object, zone or facility.
Which customer is used when Autopay has no client ID?
Section titled “Which customer is used when Autopay has no client ID?”The Default Customer from setup.
How do I trace a ledger entry back to Autopay?
Section titled “How do I trace a ledger entry back to Autopay?”Show the hidden Processing ID and Invoice ID fields on the ledger entry or journal line. They point back to the Invoice List.
Where do I get support?
Section titled “Where do I get support?”support@xago.no. Include your Business Central environment name, the extension version and the steps that led to the problem.